Customer Support Specialist: Level 1 (Q3)

Dallas, TX
Full Time
Entry Level

Company: Take Command 

Position: Customer Support Specialist: Level 1

Location: Dallas, TX  

Compensation: $35-$45k

Keywords: client success, customer service, customer satisfaction, healthcare, health insurance, problem-solving, technical support, relationship management, chat support, phone support 

About the Customer Support Specialist Role:

If you're good at customer support, you can apply anywhere. If you're the BEST at customer support, come work at Take Command! We're a dynamic, fun-loving and customer-obsessed team whose goal is to delight and problem-solve for our clients as they navigate our platform. 

We’re looking for the ultimate people person: someone who loves meeting and helping people, and is willing to go the extra mile to be kind, courteous, efficient, and detailed in every client interaction. Be ready to obsess about our customers’ satisfaction! 

Take Command Perks: 

At Take Command, we’re excited to build a team and culture that reflects our values. We offer competitive pay, health benefits, and equity options to share with this position. We want you to be an owner along with us in revolutionizing healthcare.

  • A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • Unlimited personal vacation in addition to regular company holidays.
  • 401(k): 30-day eligibility for 2% match that vests immediately!
  • Access to executive coaching
  • We have a beautiful office conveniently located near The Hill. The kitchen is well stocked (with both alcoholic and non-alcoholic drinks) and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
  • Paid parental leave for new parents
  • Technology stipend--need a new laptop? We can help!
  • Flexible on where you work – we hope to see you around the office a few times a week, but you also have the ability to work from home

You might be a great fit if you can: 

  • Act as the frontline support team for customers and prospects on our platform through ongoing chat support and phone support, simultaneously.
  • Properly determine customers’ needs and schedule them with the appropriate team accordingly.
  • Answer questions for existing clients, both employers and employees, about the details of how HRAs work, their specific benefits, and how to use our platform. 

  • Support our clients as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well. 

  • Create & manage processes for triaging & escalating support requests, both via chat & phone, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons. 

  • Gather & organize meaningful client feedback and represent the “voice of the customer” internally, to help us improve the customer experience & scale support operations so we can keep growing. 

  • Assist our small business clients with implementation of the Take Command Health HRA solution. 

Competencies & Qualifications: 

  • Customer service experience required. 

  • A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve. 

  • Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident. 

  • A mix of technical & people skills. You’ll be navigating our database and getting familiar with some HRA regulations, but ultimately, we’re first and foremost relying on you to represent the company to our clients and keep them happy. 

  • Experience in health insurance is a plus but not necessary (we can teach you if you’re willing to learn). 

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

More About Us

We secured our Series A funding last year and are thrilled to be able to expand our team. The health insurance industry needs some disruption and despite being a small startup, we’re the recognized industry leaders for the reimbursement model.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other publications around Texas and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!

Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.

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